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Privacy
Privacy Policy for Trip Mate
Effective Date: 10th June, 2026
1. Introduction
Welcome to Trip Mate, a mobile application owned and operated by Turning Point Tourism LLC ("Company", "we", "our", or "us").
At Turning Point Tourism LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Trip Mate collects, uses, stores, and safeguards information when you use our mobile application and related services.
By downloading, accessing, or using Trip Mate, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
To provide our services effectively, we may collect the following information:</p
- Personal Information:
- Full Name
- Email Addresss
- Mobile Phone Number
Account Information
To provide our services effectively, we may collect the following information:
- When you create an account, we may collect:
- Username
- Login credentials
- Profile information
- Travel preferences
Location Information
- With your permission, Trip Mate may collect:
- Current location
- Approximate location
- Travel-related location information
This information helps us provide location-based travel services, recommendations, and trip planning features.
Device Information
We may automatically collect:
- Device type and model
- Operating system information
- Device identifiers
- IP address
- Mobile network information
- App version information
Usage Information
We may collect information regarding:
- Features used within the application
- Pages viewed
- Session duration
- App performance and error logs
- User interactions with Trip Mate services
Support Tickets and Attachments
- When submitting a customer support request or service ticket through Trip Mate, users may have the option to provide images, screenshots, or other information relevant to their request.
- Any such information will be used solely for the purpose of investigating, responding to, and resolving the support request and will not be used for unrelated purposes.
3. How We Use Your Information
We use collected information to:
- Create and manage user accounts
- Provide travel planning and itinerary management services
- Personalize travel recommendations
- Improve application functionality and user experience
- Respond to customer support requests
- Send important service notifications and updates
- Detect and prevent fraud, misuse, and security threats
- Maintain internal records and operational efficiency
- Comply with legal and regulatory obligations
4. Sharing of Information
Turning Point Tourism LLC does not sell, rent, or trade your personal information to third parties.
We may disclose information:
- When required by applicable law or legal process
- To protect our legal rights and property
- To investigate security incidents or fraudulent activities
- During a business merger, acquisition, restructuring, or transfer of assets
- With your explicit consent
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
While we strive to use commercially acceptable security measures, no method of electronic storage or transmission over the Internet can be guaranteed to be 100% secure.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfill the purposes outlined in this Privacy Policy
- Meet legal, regulatory, accounting, or reporting requirements
When information is no longer required, it will be securely deleted or anonymized.
7. User Rights
Subject to applicable laws, users may have the right to:
- Access their personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict or object to certain processing activities
- Withdraw consent where applicable
- Request a copy of their personal data
Requests may be submitted using the contact information provided below.
8. Childrens' Privacy
Trip Mate is intended for individuals aged 16 years and above.
We do not knowingly collect personal information from children under the age of 16. If we become aware that personal information belonging to a child under 16 has been collected, we will take reasonable steps to remove such information from our systems.
9. Third-Party Links
The application may contain links to external websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites. Users are encouraged to review the privacy policies of any external websites they visit.
10. International Data Transfers
As Turning Point Tourism LLC operates internationally, your information may be processed or stored in countries outside your country of residence.
By using Trip Mate, you consent to such transfers, subject to appropriate safeguards and applicable laws.
11. Account Deletion
Users may request deletion of their account and associated personal information by contacting us through the details provided below.
Certain information may be retained where required by law or for legitimate business purposes.
12. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time.
Any updates will be posted within the application and/or on our website. Continued use of Trip Mate following any changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or would like to exercise any of your privacy rights, please contact us:
Turning Point Tourism L.L.C
Trip Mate Support Email: tripmate_support@tpb2b.com
Developer Email: riddhi@turningpointdxb.com
Address:
Office No. 119, Al Garhoud Business Center
Near GGICO Metro Station (Al Garhoud)
Dubai, United Arab Emirates
Phone: +971 50 761 6513
Website: https://turningpointdxb.com
By using Trip Mate, you acknowledge that you have read, understood, and agreed to this Privacy Policy.