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Privacy
Privacy Policy
Last updated: March 2026
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Nationality
- Passport details (for visa processing)
- Payment information
Booking Information
- Travel dates
- Travel preferences
- Group size
- Special requests
Technical Data
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Cookies and usage data
2. How We Use Your Information
Your information may be used for the following purposes:
- To process bookings, visa applications, and service requests
- To communicate with you regarding your travel arrangements
- To improve our services and website experience
- To comply with legal obligations and regulatory requirements
- To send promotional offers and marketing communications (only with your consent)
- To customize and enhance the user experience on our website
Any information gathered by us is used solely to improve and personalize your experience and is not shared or sold to third parties, except as expressly stated in this Privacy Policy and our General Terms & Conditions.
We may use your email address to send correspondence related to Turning Point Tourism LLC. In such cases, third-party applications may be granted limited access to your email address strictly for communication purposes on behalf of Turning Point Tourism LLC.
3. Data Sharing
We may share your information only when necessary with:
- Hotels, airlines, and travel service providers required to fulfill your booking
- Government authorities for visa and immigration processing
- Payment processors for secure transaction handling
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse. However, please note that no method of transmission over the internet or electronic storage is completely secure, and therefore we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to enhance your browsing experience and improve website functionality. You may choose to disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. Booking and transaction records are typically retained for a period of 7 years.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your personal information
- Withdraw consent for marketing communications at any time
- Request a copy of your personal data
To exercise any of these rights, please contact us using the details below.
8. Policy Updates
The Website’s policies and General Terms & Conditions may be updated periodically to comply with industry standards, legal requirements, and regulatory obligations. Users and travel partners are encouraged to review these sections regularly to stay informed about any updates. Changes become effective immediately upon posting on the website.
8. Contact
For any privacy-related inquiries or requests, please contact us:
Turning Point Tourism LLC
📧 Email: info@turningpointdxb.com
📞 Phone: +971 4 295 8903